FAQs
Can I modify or cancel my order?
Once your order has been dispatched, we are unable to make any changes or cancellations. We process order information at the end of each shopping day. If your order has not been dispatched yet, we will inform you if modifications or cancellations are possible based on the order status.
What if my tracking number isn't working?
Typically, it takes up to 24 hours for the tracking number to become active in the carrier's system. You should receive the tracking number automatically via email. If it doesn't work or you haven't received it after a few days, please contact our support team at service@lightessluxe.com.
I haven't received my order, what should I do?
Our standard processing time is 2-5 business days, and delivery usually takes 3-14 business days. If your order has not arrived within this time frame, please contact us at service@lightessluxe.com.
My order has arrived, but the product is wrong or damaged, what should I do?
While most orders arrive without issues, if you receive a damaged or incorrect product, please contact us at service@lightessluxe.com. Kindly provide the order number and include photos of the damaged or erroneous product.
I placed an order but didn't receive a confirmation email. What's going on?
Please ensure that your email address is entered correctly during the ordering process. If you don't find the confirmation email in your inbox, kindly check your spam folder. If you still cannot locate it, please contact us at service@lightessluxe.com.
I ordered more than one item, but I've only received one. Why is that?
If you ordered multiple items simultaneously, we strive to ship them together in one package. However, there are occasions when we may need to ship items separately from different fulfillment centers. Rest assured, all items will reach you. You will also receive separate tracking codes for each item.
For further assistance, you can reach us at:
Email: service@lightessluxe.com
Monday - Friday: 9:00 AM - 5:00 PM (EST)
Saturday - Sunday: Closed
Once your order has been dispatched, we are unable to make any changes or cancellations. We process order information at the end of each shopping day. If your order has not been dispatched yet, we will inform you if modifications or cancellations are possible based on the order status.
What if my tracking number isn't working?
Typically, it takes up to 24 hours for the tracking number to become active in the carrier's system. You should receive the tracking number automatically via email. If it doesn't work or you haven't received it after a few days, please contact our support team at service@lightessluxe.com.
I haven't received my order, what should I do?
Our standard processing time is 2-5 business days, and delivery usually takes 3-14 business days. If your order has not arrived within this time frame, please contact us at service@lightessluxe.com.
My order has arrived, but the product is wrong or damaged, what should I do?
While most orders arrive without issues, if you receive a damaged or incorrect product, please contact us at service@lightessluxe.com. Kindly provide the order number and include photos of the damaged or erroneous product.
I placed an order but didn't receive a confirmation email. What's going on?
Please ensure that your email address is entered correctly during the ordering process. If you don't find the confirmation email in your inbox, kindly check your spam folder. If you still cannot locate it, please contact us at service@lightessluxe.com.
I ordered more than one item, but I've only received one. Why is that?
If you ordered multiple items simultaneously, we strive to ship them together in one package. However, there are occasions when we may need to ship items separately from different fulfillment centers. Rest assured, all items will reach you. You will also receive separate tracking codes for each item.
For further assistance, you can reach us at:
Email: service@lightessluxe.com
Monday - Friday: 9:00 AM - 5:00 PM (EST)
Saturday - Sunday: Closed